Privacy Policy

Last Updated: February 10, 2026

1. Introduction

PawPad ("we," "us," "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile pet grooming CRM software.

2. Information We Collect

Account Information

  • Name, email address, phone number
  • Business name and address
  • Payment information (processed by Stripe)

Customer Data You Enter

  • Client names, addresses, contact information
  • Pet names, breeds, medical records, photos
  • Appointment history and notes
  • Payment records and transaction history

Usage Data

  • Device information (browser, OS, device type)
  • IP address and location data
  • Feature usage and interaction patterns
  • Error logs and diagnostic data

Communications

  • Support emails and chat messages
  • Feedback and survey responses

3. How We Use Your Information

We use collected information to:

  • Provide the Service: Manage your account, process payments, send appointment reminders
  • Improve the Service: Analyze usage patterns, fix bugs, develop new features
  • Communicate: Send transactional emails, product updates, support responses
  • Comply with Legal Obligations: Tax reporting, fraud prevention, legal requirements
  • Marketing (with consent): Send newsletters, feature announcements (you can opt out)

4. Data Sharing and Disclosure

We share your information with:

Service Providers

  • Supabase: Database hosting and authentication
  • Stripe: Payment processing
  • Twilio: SMS reminders and notifications
  • Google (Gemini API): AI scheduling assistant
  • Cloudflare: Website hosting and security

Legal Requirements

We may disclose information if required by law, subpoena, or to:

  • Comply with legal processes
  • Protect our rights and property
  • Prevent fraud or security threats
  • Protect user safety

Business Transfers

If PawPad is acquired or merged, your data may be transferred to the new owner. You will be notified via email.

We DO NOT sell your data to third parties.

5. Data Security

We implement security measures including:

  • Encryption in transit (TLS/SSL) and at rest
  • Secure authentication (Supabase Auth)
  • Regular security audits
  • Access controls and permissions
  • Automated backups

However, no system is 100% secure. You are responsible for:

  • Keeping your password confidential
  • Using strong, unique passwords
  • Logging out on shared devices

6. Data Retention

  • Active accounts: Data retained as long as your account is active
  • Canceled accounts: Data deleted 30 days after cancellation (unless legally required to retain)
  • Backups: May persist in backups for up to 90 days
  • Financial records: Retained for 7 years for tax/legal compliance

7. Your Rights

You have the right to:

Access Your Data

Request a copy of all data we have about you (email support@pawpad.app)

Correct Your Data

Update inaccurate information in your account settings

Delete Your Data

Request account deletion (we will delete within 30 days)

Export Your Data

Download your customer data, appointments, and records

Opt-Out of Marketing

Unsubscribe from promotional emails (transactional emails will still be sent)

Object to Processing

Object to certain uses of your data (may limit Service functionality)

8. Cookies and Tracking

We use cookies and similar technologies for:

  • Essential cookies: Authentication, session management (required)
  • Analytics cookies: Usage tracking to improve the Service (can be disabled)

You can control cookies through your browser settings.

9. Third-Party Links

PawPad may contain links to third-party websites (e.g., Stripe dashboard, Google Maps). We are not responsible for their privacy practices. Review their policies before providing information.

10. Children's Privacy

PawPad is not intended for users under 18. We do not knowingly collect data from children. If you believe a child has provided us information, contact us immediately.

11. International Users

PawPad is operated in the United States. If you access from outside the US, your data may be transferred to and stored in the US, which may have different data protection laws.

12. California Privacy Rights (CCPA)

California residents have additional rights:

  • Right to know what personal information is collected
  • Right to delete personal information
  • Right to opt-out of sale (we don't sell data)
  • Right to non-discrimination for exercising rights

To exercise these rights, email: support@pawpad.app